The Salvation Army Spokane corps
family emergency shelter &
Transitional Housing case manager
Volunteer Position Description
The Family Emergency Shelter Case Manager provides a single point of accountability for coordination of services. In the Family Emergency Shelter Program, case management services are designed to offer the participant support in making changes in their lives that will help them establish and maintain residential stability in the community.
General Volunteer Requirements:
All volunteers who work with families on a one-on-one basis must complete the steps for General Volunteer Preliminary requirements, plus the preliminary requirements for working with children:
- General Requirements
- Attend a Salvation Army Spokane Orientation
- Complete initial “Volunteer Welcome Page” with the following information:
- Volunteer Name
- Phone number
- Email Address
- Program Preference (if any)
- Desire to work with children
- Reason for volunteering (General Service, Court Ordered Community service, D.O.C. community service, school required community service, Group event)
- Complete Volunteer emergency contact page
- Receive email from our Divisional Headquarters (DHQ) regarding background check
- Click on the background check link and follow the instructions to complete the fillable PDF.
- Be sure to click on submit when you’re done.
- The Background check is reviewed. If there is a criminal history that needs to be investigated our review board at Divisional Headquarters will decide whether the criminal history disqualifies you from serving.
- Volunteers are then sent electronic document to sign electronically. These documents include:
- Code of Ethics for Working with minors
- Policies and Code of Conduct for Social Media Use
- The Volunteer Coordinator receives an email and counter-signs these documents electronically.
- Volunteer receives an email from Volunteer Coordinator with link to “Online ‘Protect the Mission’ training.”
- Here is the Link: https://armatus2.praesidiuminc.com/Armatus/security/anonymous/selfRegistration
- Create a login by following the Armutus Self-Enrollment instructions
- Complete the online training modules: “Know Your Policies,” “Social Media Safety” and “Meet Sam”
- Preliminary Requirements for working with Children
- Must be 21 years of age
- Provide two references – one professional, one personal – these people will be called for a telephone interview
- Schedule and complete an interview with Program Staff or The Volunteer coordinator
- Complete in person training
Case Manager Job Description
- Case Managers help participants achieve their goals and meet their needs through the provision of, or linkage with, a variety of services.
- Case management services are comprehensive in nature to ensure a more effective service delivery but are tailored to the varying needs of the participant.
- Services address the biological, psychological, spiritual, and social services needs of the participant.
- Services include the documentation of services and progress.
- Being a case manager calls for flexibility and creativity – if a particular service is not working for a client, what adjustments can be made
- Case management includes on-going support and advocacy.
Education and Work Experience:
- Preferred: Bachelor’s degree or higher in social work or related field; AA/AAS degree in human services or related field with 2+ years experience working with the homeless/at-risk population; or high school diploma with 5+ years experience working with the homeless/at-risk population.
Knowledge, Skills and Abilities Required:
- Must be able to communicate effectively both written and orally with other staff and Program Manager
- Must be self-motivated and work with minimal supervision
- Must have the ability to empathize with and advocate for low-income and vulnerable people
- Maintain confidentiality with personal information
- Preferably will have a knowledge of social services and local resources with ability to provide referral information to meet individual and family needs
- Must be able to make decisions based within the policies and procedures of the Emergency Safe Shelter & Transitional Housing Program as communicated by the Program manager and with his/her input
- Must be proficient in typing, organizing and filing practices
- Must have a working knowledge of budgeting
- Must have excellent interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population
- Ability to safely perform physical aspects of the job, including lifting up to 30 pounds.
- Must have a valid Washington State Driver’s license
- Must be able to pass a criminal background check
- Must commit to regular working hours for 12 months
- Must have some working knowledge of Microsoft Word, Excel, and Outlook
- Must have a working knowledge of, or be able to learn, related technical skills
Essential Duties and Responsibilities:
- Provide case management for assigned families enrolled in the program.
- Provide case management for assigned families enrolled in Aftercare.
- Provide support to the participants living in the emergency shelter program/Transitional Housing while maintaining healthy boundaries
- Assist participants in identifying and achieving goals
- Enter data in a timely fashion
- Create progress reports for each case and report to Program Manager
- Help maintain records and files by following procedures for retention, protection, retrieval, transfer, and disposal of records
- Know the Participant: It is impossible to assist someone in reaching goals or making life changes if we don’t know them and what motivates them.
- Goals must make sense and be relevant to the participant and lead to obtaining and maintaining housing in the community
- Assist in Preparation: Help participants plan for and anticipate what to expect in case management
- Assist in Goal Setting: Help plan steps and anticipate obstacles, client feelings, and resource needs. Offer support during the process. Explore positive and negative effects of achieving desired goals and the steps to reach them
- Provide Support: Highlight coping skills that will help the participant through the process. Help develop coping skills to deal with setbacks or losses. Acknowledge small steps. Celebrate accomplishments
- Establish a Case/Service Plan: Services are designed to help participants establish and maintain residential stability in the community
- Continue to work with, and provide aftercare for, participants that leave or graduate from the shelter as they settle into their new housing situation as outlined by the Program Manager
- Be willing to participate in the alumni program with the Program Manager
- Attend Trainings as needed or as changes arrive
- Other duties as assigned
- This position will work varied hours including evenings and weekends, based on your schedule
- Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
- Ability to grasp, push, pull objects such as files, file cabinet drawers, carts, doors, and reach overhead
- Ability to operate telephone
- Ability to operate a desktop or laptop computer
- Ability to lift up to 30 lbs on a regular basis
- Ability to access and produce information from a computer
- Ability to understand written information
General Volunteer Documentation & Training Checklist
All volunteers, serving in all areas of TSA Spokane must complete following Documentation and Training steps
- Attend The Salvation Army Spokane Volunteer Orientation
- Volunteer Welcome Packet (includes Volunteer name, email & phone, Emergency contact information, & Limited liability waiver)
- Electronic Background Check – Sent by Sterling Inc.
- Execute (sign) The Salvation Army Code of Ethics for Working With Minors – sent electronically from TSA DHQ – executed electronically
- Execute (sign) The Salvation Army Policies and Code of Conduct for Social Media Use - sent electronically from TSA DHQ – executed electronically
- Complete the “Know Your Policies” online Armatus training module
- Send completed certificate for Training modules to Volunteer Coordinator via email.
- Complete “Policy Refreshment” training every 2 years
Additional Volunteer Case Manager
Documentation & Training Checklist
All volunteers, serving in all areas of TSA Spokane must complete the following Documentation and Training steps
- Complete and execute the Volunteer Statement for Work with Children
- Provide Personal and Professional references
- Salvation Army Staff completes reference interview 1
- Salvation Army Staff completes reference interview 2
- Complete the “Meet Sam” online Armatus training module
- Complete the “Social Media” online Armatus training module
- Send completed certificate for Training modules to Volunteer Coordinator via email.
- Complete Protect the Mission in person training with The Salvation Army Staff
- Complete Case Management training with Program manager